Privacy Policy

1. Who We Are

Sokachamp Solutions Limited (“we”, “us”, “our”) operates video game centres and related online services in Kenya, including the website sokachampsolutions.co.ke.

Contact: sokachamp@gmail.com · Phone: 0737594298

2. Information We Collect

We may collect:

• Name, email address, phone number, and account details when you register or contact us
• Membership, tournament registration, and booking information
• Payment-related details needed to process fees (for example M-Pesa confirmation details)
• Technical information such as IP address, browser type, and pages visited
• Messages you send through our contact or support forms

3. How We Use Your Information

We use your information to:

• Create and manage player accounts
• Process registrations, memberships, and payments
• Run tournaments, leaderboards, and centre bookings
• Respond to enquiries and provide customer support
• Improve our website, services, and security
• Send service updates related to your account or bookings

4. Sharing of Information

We do not sell your personal information. We may share limited data with:

• Payment providers such as Safaricom M-Pesa, where needed to process transactions
• Service providers who help us host or operate the website
• Authorities, when required by Kenyan law

5. Cookies and Analytics

Our website may use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can control cookies through your browser settings.

6. Data Security

We take reasonable technical and organisational measures to protect your information. No online service can guarantee complete security, so please keep your login details private.

7. Data Retention

We keep personal information only for as long as needed for the purposes above, including legal, accounting, and dispute-resolution requirements.

8. Your Rights

Subject to applicable Kenyan law, you may request access to, correction of, or deletion of your personal information. To make a request, email us at sokachamp@gmail.com.

9. Children’s Privacy

Our centres and services may be used by younger players with parental or guardian involvement. If you believe we have collected a child’s information without appropriate consent, contact us and we will review it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

Sokachamp Solutions Limited
Email: sokachamp@gmail.com
Phone: 0737594298
Centres: Ridgeways (Kiambu Road), Roysambu (Thika Road), Ruiru / Juja